Your I.T. is our focus

Contact Centre Solutions

We partner with market leading Contact Centre and Call Centre vendors to provide cost effective multi-channel contact centre solutions. Working with our IT division - Comwire IT, we can provide a complete solution including on-premise or hosted servers, backup, monitoring and Disaster Recovery.

CyTrack

CyTrack Intelligence Systems develops and distributes software and solutions as a suite of modular applications for:

Unified Communications

The CyDesk application delivers the important functionality that your team needs and at the same time enables the business to monitor and review performance and productivity in real time as well as historically when used in conjunction with our CyReport Business Intelligence solution.

Multi-Channel Contact Centres

You don’t need to be a call centre to utilise Cloud Contact Centre technology for ensuring you meet your most important needs, communicate with customers in any way, create high customer satisfaction and differentiate your business.

Business Process Automation

Every business has unique needs and business processes for competitive advantage and quality service. Business Process Automation (BPA) and Communication Enabled Business Processes (CEBP) are the heart of advanced fit and customisation of the CyTrack solution to your business.

Business Intelligence Reporting tools

CyReport utilises a powerful SQL database and browser based user interface, to deliver reporting information via 150 intelligent reports. Reports may be set to be emailed automatically on your own schedules and delivered directly to your email, or run ad-hoc reports and create your own filters for deep analysis of your business and team performance.

Mondago

Mondago offers a large range of cost effective solutions for the Pansonic IP PBX platform. Comwire Voice works with Modago to offer Unified Communications Solutions, CRM integration and Call Reporting for a fraction of the typical costs.

Go Connect Office

Go Connect Office is a desktop based Computer Telephony Integration (CTI) product designed to help you get the most out of your Panasonic business telephone system.

  • Searching contacts in Microsoft Outlook or Lotus Notes while your phone is ringing so you know who is calling before you answer the phone
  • Integrates with Google Places providing details of the business calling you before you answer the phone and even providing a link to their web site
  • Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
  • Supports "click to dial" from web pages, Microsoft Outlook contacts, Lotus Notes and applications supporting TAPI dialing
  • You can also simply copy a number to the clipboard and dial it quickly
  • Provides Call History, enabling you to view previous calls (including missed calls) and return the call easily
  • Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them. Alternatively, send them a chat message using the built in messaging system

Go Connect Office Plus

Go Connect Office Plus shares all of the integrations of Go Connect Office and has an extended set of features.

  • The Presence window's combined view allows users to see the availability of a mixture of users and extensions
  • The Preferred Device feature determines which associated device will ring when a colleague double clicks a User icon in the Presence window or when a user makes a call
  • Users can pre-program actions to change the behavior of their associated devices based on their selected availability
  • With all-device caller preview, a Preview window to appear on your PC client when any one device associated with a user rings e.g. deskphone, softphone, mobile phone

Go Connect CRM

With Go Connect CRM for Panasonic, every employee's productivity can be increased. For instance, the caller's phone number and other relevant data can be shown on screen before the call is answered. Telephone numbers for contacts can also be searched and dialled directly from within the CRM application. Go Connect CRM is a desktop based Computer Telephony Integration (CTI) product designed to help you get the most out of your Panasonic business telephone system.

  • Searching contacts stored in many supported CRMs and databases while your phone is ringing so you know who is calling before you answer the phone
  • Integrates with Google Places providing details of the business calling you before you answer the phone and even providing a link to their web site
  • Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
  • Supports "click to dial" from web pages, and many supported CRMs and databases
  • You can also simply copy a number to the clipboard and dial it quickly
  • Enables you to concurrently search many supported CRMs and the built in Shared Address Book and click to dial from the results
  • Provides Call History, enabling you to view previous calls (including missed calls) and return the call easily
  • Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them. Alternatively, send them a chat message using the built in messaging system